This post will describe how to create and manage your company’s knowledge base (aka “wiki”) with Notion and Super. If your company struggles with reactive service requests and needs a scalable solution to improve the customer experience, this article is for you.
What is a knowledge base, and why is it important?
A knowledge base is an online library of information about a company’s product or service. Its purpose is to help customers find answers to solve problems on their own.
Customers want immediate answers to their questions (90%, according to Hubspot). They should be able to find answers without waiting for a response from a customer service representative.
A self-service channel to enable this is critical and one study from Forrester confirmed that customers prefer knowledge bases to all other self-service channels. Customers will stop doing business with a company due to poor customer service (40% of customers in 2020), making a helpful knowledge base crucial for a business.
A proactive, scalable solution to support excellent customer service is essential to any business and that’s why every company needs a knowledge base. Next, let’s explore how to create and manage a knowledge base with Notion and Super.
Why use Notion & Super to create, and manage your knowledge base?
What is Notion and why should you use it for your knowledge base?
Notion is a productivity app that helps people with everything from managing their to-dos to running an entire business. It’s a “Swiss Army Knife” used for tasks, docs, a content management system (cms), and much more. Notion is an easy choice for a knowledge base because it’s user-friendly, allows for multiple contributors, and has “blocks” that make it easy to organize information.
The Notion team has published an extensive guide on creating a knowledge base, check it out if you’d like a step-by-step walkthrough. Their guide covers creating an “internal” knowledge base, but our use-case is for an “external” knowledge base. While Notion is a good start, Super’s features elevate the online experience and make for an even better knowledge base.
Let’s dive into using Super for your Notion-powered knowledge base.
What is Super and how does it create a better knowledge base
Super is everything you need to create a beautiful website with Notion (no-code required). Specifically for a knowledge base, Super has an array of features that enable a superior experience compared to using Notion alone.
- Connect to a custom domain (docs.yourwebsite.com)
- Custom themes to match your brand
- Customize your theme (or create your own) in the robust code-editor
- Fully responsive
- Lighting fast
- Custom navbars
- Automatic SSL
A poorly implemented knowledge base will hurt your customer experience which in turn hurts your business. With these capabilities (and more we haven’t even mentioned), Super takes creating and managing a knowledge base to a higher level and your customers will appreciate it.
Examples of company knowledge bases made with Notion & Super
Rainbow is an Ethereum wallet considered by many as the mobile go-to. Their knowledge base uses the Super custom nav-bar to include a CTA to download their app (something to consider for yours). Check it out.
Of course, we included our knowledge base. It’s an example of all the available features. There is also a free template anyone can duplicate to achieve the same, more on this later.
Spline is a product that allows for collaborative designing and editing of 3D objects and scenes in their product. Spline’s knowledge base includes links to submit feedback and ideas for their product.
Use Super’s free Aether template to build your knowledge base:
The entire process takes four simple steps.
- Sign up for Super (you start for free).
- Duplicate the Aether template to your own Notion workspace
- Connect the Aether template to your new Super site and apply the Aether theme.
- Once you are ready to go live and connect a custom domain, you’ll need to upgrade your Super site for $12/month
Aether - Documentation Template
Aether is a clean documentation and knowledge-base template for Super.
All of this can be done while on Notions free plan and requires no coding at all. For further support on top of the knowledge base, you can reach out to our help desk (in the app) or ask us in our Discord community.
A knowledge base is a resource for your customers to find answers on their own. Nobody wants to wait for customer service agents to respond, and while it happens sometimes, immediate answers are always ideal.
Notion comes with everything you need to write and organize your knowledge. Adding Super improves the overall customer experience. Super sites are fully responsive, require no code and live on a custom domain or subdomain.
We hope this post covered everything you need to get started. You can do so anytime for free. If you have any questions, we’re always happy to help.
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