@Yesterday Status: Resolved
Earlier today many sites experienced 500 internal server errors, similar to yesterday’s issue. The root cause was a change in Notion’s rate limits, applied in response to higher-than-usual traffic from us hitting their servers.
We met with Notion earlier today and made the necessary changes within Super to adapt to the new limits. This fix has been deployed to our servers, and Notion has eased the restrictions so that sites can come back online.
What to expect next:
- Over time, your site’s pages will automatically be rebuilt and published normally.
- If you’d like to refresh a page sooner, use the Dashboard Refresh button in Super (above the preview window) to rebuild the page and clear its cache.
- If you’re running a site with manual publishing, check pages are loading correctly in the Super dashboard, then re-publish the site.
If you continue to see errors, please reach out via the intercom chat — we’ll investigate further.
@Yesterday 9:23 AM (GMT+10) More 500 errors due to Notion rate limits
Notion has changed its API rate limits and some of our page requests are getting blocked - this results in a page build error.
We are working with Notion on a fix for this and our engineering team is working through changes to work within the new rate limits and restore successful page builds.
@Wednesday 7:03 PM (GMT+10) Resolution clarification
The 500 Internal Server Errors issue is resolved, however all affected pages need to be rebuilt. This is taking time. We have manually requested server side cache clearing and site rebuilds and these have been queued in the server, however this may take a few hours to process.
- If you are still seeing 500 errors on your site, please force refresh the page in the browser and the page should load ok - this force refresh bypasses your browser cache.
@Wednesday 5:32 PM (GMT+10) Issue resolution underway
We have identified the root cause of this issue and deployed a fix into production.
This issue was caused by changes at Notion - in combination with launching new Notion Offline Pages, Notion changed the way their API worked and added further rate limiting. Once we identified the root cause, we worked to change the way we built the Super pages and returned the normal page build process to full operation.
- If you are still seeing 500 errors on your site, please force refresh the page in the browser and the page should load ok - this force refresh bypasses your browser cache.
- If you still see other issues on your site, please let us know via the Intercom Chat bubble in the dashboard.
We appreciate your patience while we worked to resolve this issue through the night.
@Wednesday 2:17 PM (GMT+10) Issue logged
Some sites are experiencing 500 Internal Server Errors - our engineering team is actively investigating this and working on a fix. Please let us know via the dashboard support chat if your site is affected and we will get back to you with an update.
